Terms & Conditions

Terms & Conditions

Last Updated: 31st January 2025

Welcome to Elyse Music! Please read these Terms of Use ("Terms") carefully before using our Online Platform available at https://elysemusic.com and https://www.loveenergymusic.com (the “Service”) operated by Elyse G. Rogers @ Love Energy Music ("us", "we", or "our").

Your access to and use of our Online Platform is subject to your acceptance and compliance with these Terms. These Terms apply to all visitors, users, customers, and others who access or use our platform for purchasing digital products, courses, and physical goods. By accessing or using the Service, you agree to these Terms. If you do not agree with any part of these Terms, you may not access or use the Service.

1. Accounts

To access some features of our Service (including purchasing digital courses, programs, music, and digital frequency tones), you will need to create an account.

When creating an account, you must provide accurate, complete, and up-to-date information. Failure to do so constitutes a breach of the Terms and may result in the termination of your account. You are responsible for safeguarding your password and any activities occurring under your account. You must notify us immediately if you suspect any unauthorised use of your account. We are not responsible for any losses arising from unauthorised access to your account.

2. Purchases & Refunds

When purchasing products, whether digital (e.g., frequency programs, music downloads) or physical, you agree to provide valid payment information.

• Digital Products: Due to the nature of digital music and programs, we do not offer refunds on music or courses after purchase, unless a defect in delivery occurs. Please ensure you check all product descriptions carefully before making a purchase.

• Courses: Once you purchase a course, it is your responsibility to complete it. We do not offer refunds if you decide not to finish a course or later claim insufficient time to complete it.

• Physical Products: For any physical products (if applicable), please refer to our 'Shipping & Return Policy' for further details.

3. Intellectual Property

The content, materials, and products available on our Service—including music, frequency programs, images, and course materials—are the intellectual property of Elyse G. Rogers and her brands - Elyse Music, Love Energy Music, Digital Healing Tones and her licensors. You may not reproduce, distribute, modify or create derivative works from Elyse's content without express written permission from us. Any unauthorised use may result in termination of your access to the Service and legal pursuit.

4. Links to Third-Party Sites

Our Service may include links to third-party websites. These links are provided for your convenience and do not imply endorsement of their content, products, or services. We do not control third-party websites and are not responsible for their practices, including their privacy policies and terms of service. We encourage you to review their terms before engaging with these sites.

5. Termination

We reserve the right to terminate or suspend your account at any time, without prior notice or liability, if you breach any part of these Terms. Upon termination, your right to access the Service will cease immediately. You may discontinue using the Service by deactivating your account at any time.

6. Disclaimer

The Service is provided "as is" and "as available". Elyse Music makes no warranties, whether express or implied, regarding the accuracy, reliability, or availability of the Service. This includes warranties of merchantability, fitness for a particular purpose, or non-infringement. You acknowledge that the use of our Service is at your sole risk.

7. Governing Law

These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. Failure to enforce any right under these Terms shall not constitute a waiver of those rights. If any provision of these Terms is found to be invalid by a court, the remaining provisions will continue to be in effect.

8. Changes to Terms

We may revise or update these Terms at any time at our sole discretion. If any changes are material, we will provide notice at least 30 days prior to those changes taking effect. By continuing to use the Service after any updates, you agree to be bound by the revised Terms. If you do not agree with the new terms, you must stop using the Service immediately.  Elyse Music reserves the right to modify her prices for all products and services, anytime without prior warning. 

9. Right of Withdrawal

• Digital Products: By purchasing and downloading digital products (such as music downloads, frequency programs, or courses), you expressly agree that the download will begin immediately, and you waive your statutory right to cancel the purchase under Regulation 37 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

• Physical Products: If you purchase physical products (if applicable), you have the right to withdraw from the contract within 14 days of receiving the goods without giving any reason.

  • To exercise the right of withdrawal, you must inform us of your decision to cancel by a clear written statement before your order has been shipped (e.g., via email).
  • If the product has already been shipped or delivered, it must be returned in its original condition and packaging. You will bear the direct cost of returning the goods.

• Exceptions:

  • The right of withdrawal does not apply to sealed audio and video recordings that has been unsealed after delivery. 
  • Custom or personalised orders are also excluded from the right of withdrawal.

• Shipping Policy: For physical products, once your order has been processed, shipping will take place within 3-5 business days. By purchasing a physical product, you acknowledge and agree to waive your right to withdraw from the purchase once the order has been processed.

10. Shipping & Return Policy

• Shipping:

  • Once your physical product order has been processed, shipping will occur within 3-5 business days. Delivery timelines may vary depending on your location.
  • You will receive a confirmation email with tracking details once your order has been dispatched.

• Returns:

  • If you wish to return a physical product, please notify us within 2 days of receiving the item by providing a written statement (e.g., via email).
  • The product must be returned in its original condition and packaging to qualify for a refund.
  • Return shipping costs will be borne by you unless the product is defective or incorrect.
  • Refunds will be issued upon receipt and inspection of the returned item.

• Damaged or Defective Items:

  • In the event that a product arrives damaged or defective, please contact us immediately with photographic evidence. We will provide instructions for a replacement or refund at no additional cost to you.

• Exclusions:

  • Certain items, such as custom or personalised orders and unsealed audio or video recordings, are not eligible for returns or refunds.

11. Lifetime Access

When purchasing digital products or courses, you are granted lifetime access to the purchased content. "Lifetime access" refers to the availability of the digital product or course for as long as the product is supported and offered by Elyse Music. It does not refer to the lifetime of the individual purchasing the product.

12. Contact Us

If you have any questions or concerns about these Terms, please reach out to us at: elyse@elysemusic.com